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AI/ML
AI Customer Support Platform
Intelligent customer support system with LLM-powered chatbot, automated ticket routing, and real-time sentiment analysis.
Tech Stack
ReactDjangoGPT-4PostgreSQLAWSRedis
50K+
Active Users
99.5%
Uptime
80%
Auto-resolved
<2s
Response Time
Project Overview
Built a comprehensive AI-powered customer support platform that handles 80% of support queries automatically using GPT-4 with RAG (Retrieval-Augmented Generation) over the client's knowledge base.
Key Features
Multi-channel support (web, email, Slack), intelligent ticket routing based on sentiment and complexity, real-time analytics dashboard, and seamless human handoff for complex issues.